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This way, you can play with confidence. It tells you what information is gathered, how it is used to protect your account and funds, and when it can be shared with licensed partners for compliance, payments, and stopping fraud. Your information is handled in a way that follows all laws and rules if you visit the site from Canada as a Canadian player.
When you create a Novibet account, you give them personal information that they need to register you, keep your profile safe, and provide the gambling services you've asked for.
In most cases, this includes your name, address, phone number, login information, and basic account settings. Novibet needs these details to properly set up your account, keep it safe from people who shouldn't have access, and send you important service messages like security alerts and transaction confirmations. Account verification, which is also known as Know Your Customer (KYC), makes sure that the person signing up is real, eligible, and the rightful owner of the account and payment method. While making sure withdrawals like withdraw 500 C$ are sent to the right person, this process helps Novibet meet its regulatory obligations, cut down on fraud, and promote responsible gambling.
Novibet usually collects the information needed to open and manage your account, as well as the information needed to follow the law in your market, when you sign up.
During verification, you will only be asked for more proof when it is needed, like when you ask for a withdrawal, change important profile information, or make a certain number of transactions.
If you want to make sure you're eligible, we need to know your Canadian, as well as your age and the local access requirements for Canada. Novibet tries to make sure that the data is needed for the right reason. People usually don't ask for certain documents if they aren't needed for your situation. Higher-value withdrawals, strange account activity, registration information that doesn't match, or payment methods that need stronger ownership confirmation are all common reasons for extra verification. For instance, if someone wants to withdraw 500 C$, they might have to go through an extra check if they haven't been verified yet or if their account information has changed. Novibet uses access controls and security measures to make sure that only authorized teams can handle verification files and protect your personal data during these steps.
Your documents are only used for security and compliance purposes and not for marketing purposes that have nothing to do with them. If Novibet needs more information, it usually only asks for what it needs to finish the verification process. To avoid delays and speed up the approval and withdrawal of account funds, make sure the copies are clear and easy to read.
When you sign up for bonuses, free spins, or other promotional campaigns, Novibet uses some of your personal information to make sure you are eligible, make sure you get the right deal, and stop people from abusing the offer. This helps make sure that the right account gets the rewards and that the terms of the promotion are followed correctly.
They may also be used to make the offers you see in your account more relevant to you and to send you promotions through the channels you pick. It's always easy to change your marketing settings, and even if you choose not to get marketing messages, you can still play with real money.
Novibet may use information about your account activity and status to run reward and bonus programs. Usually, this includes the details needed to make sure the person is eligible and follow the rules of the promotion. Information about your account, such as your username, account ID, the date you registered, and the status of your account (active, restricted. Checking your identity and age means using information about your Canadian, among other things, to make sure you are of legal age and eligible under the rules. Location indicators: residency and access location signals to make sure the promotion is available in Canada and to put in place any necessary local restrictions. Active deposits and payments, including past deposits and transactions that qualify, like checking to see if a minimum deposit of C$10 was made during the campaign period. Games played, bets, and progress made on wagers are all tracked to make sure that requirements are met and that free spins or bonus conversions are given correctly. Responsible gaming and compliance flags are indicators that may keep an account from participating in certain promotions for reasons of safety or compliance.
According to the rules, some promotions may need extra checks to make sure that the bonus is used by the right person. Deciding when to use device and session data (like IP address and device identifiers) can help Novibet find issues like duplicate accounts, collusion, or automated play that might affect eligibility. The terms of the campaign determine how eligibility is judged. For example, a player can only get an offer if they have been registered and verified within a certain time frame, have not claimed a similar reward before, have made a qualifying deposit of C$20, and live in an eligible market like Canada. Your data is used to deliver rewards, such as to figure out bonus amounts, keep track of wagering requirements, give out free spins, and see if there are any limits or exclusions.
As an example, if a campaign offers a match bonus up to C$200, your deposit and wagering activity can be used to figure out how much you've earned and how far you are from the goal. For example, marketing and personalization may use the information about the offers you open, claim, or ignore to make the ads you see in your account or get through email, SMS, push notifications, or other channels you have chosen more relevant to you. You may still get important service messages about bonus fulfillment or account management even if you choose not to receive marketing messages. Fraud prevention and fair use laws can limit or remove eligibility when patterns show that promotions are being abused.
When there are high-value offers like C$50 reload bonuses or free spins tied to qualifying deposits, this processing helps protect both the players and the campaigns' integrity. Data about people who take part in bonuses may be kept for as long as it takes to run the offer, settle disputes, and meet regulatory or auditing requirements related to bonus awarding and wagering outcomes. This is done to make sure that promotions are correct and stick to the rules.
When you make a deposit, Novibet uses safe channels to handle your payment information that are designed to keep your information safe at all times. When sensitive information is sent, it is encrypted and only used to complete the transaction and meet legal and operational needs.
To make sure that deposits are safe and correct, billing information is matched with your account information and the method of payment you use. This makes it harder for fraud to happen, stops people from making deposits without permission, and helps make sure payments are confirmed before funds are credited.
All deposit transactions go through trusted payment partners and are checked automatically. This includes checking that all required fields are filled in, making sure the payment method is active, and looking for strange patterns of activity that could mean someone is using the account without permission. Depending on the method and verification status, deposit approvals can happen right away or take a while. For example, a deposit of 20 C$ might be confirmed right away, but a transaction with a higher risk, like 500 C$, might be held for a short time so that more checks can be done before it is finalized.
The type of payment determines what billing information can be asked for a deposit. Most of the time, only the bare minimum of information is asked for in order to authorize and settle the payment. This includes the name of the payer, their billing address, and, if applicable, the identifiers for the payment instruments. You are only asked for your card security information when you need to authorize a transaction. Account matching: To avoid chargebacks and third-party misuse, deposits should be made using a payment method that is registered in your name. Data minimization means that only the information needed to process a deposit and meet obligations is asked for and kept. Transmission that is encrypted: payment information is sent over secure connections to lower the risk of it being hacked.
Risk controls—abnormal deposit attempts, repeated attempts quickly, or billing information that doesn't match up may lead to extra checks. It's usually because the billing information is wrong, there isn't enough money in the account, the card issuer has restrictions, or the bank needs to verify the cardholder. If this happens, you might be asked to confirm your information, go through an extra step of authentication, or try a smaller deposit amount, like 10 C$, to make sure the method works before putting in 100 C$. Important: to keep processing safe, don't pay with a device that other people use, check the billing fields twice before you send, and make sure your account information stays correct. If more proof is needed, it may be asked for before the deposit is made, especially if the payment information doesn't match the account information that was registered.
To make sure withdrawals are safe and legal, Novibet may do payout checks on cashouts before they are approved. These checks help make sure that you own the account, that the payment method works, and that winnings can be sent to you safely in line with the law and to stop fraud. This means that in practice, some withdrawals can be processed right away, while others may be put on hold until certain checks are finished. Withdrawals of 1,000 C$ or more and unusual patterns of activity are more likely to require extra verification.
Identity checks make sure that the person asking for the withdrawal is who they say they are. People may ask you to show proof of your identity and sometimes to take a few quick steps to protect your account from being hacked. Source of funds checks may be done to make sure that the money used for games is legal and can be tracked back to its source. If you make a lot of deposits and withdrawals, like 2,500 C$, or if your payment method changes a lot, this happens more often. Players and the casino are both safer when fraud is checked. This stops chargebacks, stolen payment methods, bonus abuse, and account takeovers.
It may include both automated checks and manual confirmations when something doesn't seem to make sense. You are the owner of the account; your personal information matches your account and payment method(s). Refunds are sent back to the same verified payment method that you used to make the deposit, if possible. Transaction patterns: The activity is in line with normal play and doesn't show any signs of abuse or manipulation. One or more accounts linked to the same identifiers, changes in device or login location are all signs of a security risk. Providing documents that are easy to read and making sure your account information is correct can help you avoid delays if you are asked for more information. When it makes sense, Novibet may ask that your name, date of birth, and address be exactly the same in your profile and any documents you send them. This includes Canada, where local compliance rules apply.
If checks don't clear or if the casino can't confirm ownership, the funds' legitimacy, or compliance requirements, withdrawals may be declined or sent back. In this case, you might be asked to pick a different verified payout method or go through more verification steps before trying to make another withdrawal, like withdrawing C$300.
Tools for responsible gaming are meant to help you stay in charge, and they work best when you can use them without anyone seeing you. Novibet only processes the personal information it needs to carry out your choice, stop accidental overrides, and offer safer play when you set limits or choose self-exclusion.
Your choices are used as information to protect you as a player. Teams and systems that are authorized to enforce limits, handle account changes, and meet legal and regulatory obligations in Canada are the only ones who can see this data.
Safe account controls make sure that limits are followed. Novibet keeps track of the type of limit, its value, the date it goes into effect, and any cooling-off rules that are needed to make sure the changes are safe when you set them up. You could, for instance, set a limit on deposits of C$100 per day or on losses of C$200 per week. If these limits are crossed, the platform will stop any transactions or activity that would go over those limits.
To make sure these tools work properly, Novibet may also record technical information about enforcement, like device IDs, session timestamps, and failed attempts to go over limits. Because of this, your limit settings will not be used for marketing purposes, and people won't be able to get around them.
There may be extra safety measures in place when you ask to raise a limit, such as a waiting period before the raise goes into effect. Novibet has to keep your old limit and the pending change during this time to make sure the protection stays in place. If you talk to Customer Support about your limits, your message and any steps taken to make sure it's real are saved so that the issue can be fixed and an audit trail can be kept. For example, if you want to make changes without permission, like adding or removing something, you may have to prove who you are. No one else can see your limit and self-exclusion information. Sharing it is only allowed when needed to protect people, follow the law, or work with the right authorities, and only in the amount needed for that purpose.
You can ask for information about what is stored and how it is used, as well as corrections where necessary, if you are worried about the privacy of your responsible gaming settings. However, this is subject to legal and regulatory requirements in Canada.
The Novibet Online Casino uses some information about your device to keep the service safe, stable, and tailored to your needs. This information includes your location, device data, and tracking controls. To stop fraud, keep your account safe, and make sure the platform works right on your device, this can include technical identifiers, network information, and usage signals.
The privacy settings on your phone and, if available, choices inside apps let you stay in charge. You can control what the app can access, whether to share your location, and tracking permissions without affecting the main gameplay. However, some safety checks and compliance steps may need basic technical information to work.
The app and mobile site may collect these kinds of details. This information helps keep logins safe, fix problems, and find odd behavior or automated access that might be a sign of trouble.
Location can be used to meet legal requirements, keep people from getting in who aren't supposed to, and make the experience more relevant to where you are. Location signals (like IP-based location) or precise location services (if you allow them) may do this, depending on your device and how it is set up. If you choose not to give your exact location, the platform may still do some location checks using rough methods to keep you safe and follow the law in Canada, if that applies.
Tracking technologies can be used to see how well a campaign is doing, stop ads from showing up over and over, and find out which features users like best. You can turn off personalized ads on many devices by changing the operating system, and you can also control cookies in the mobile browser. Some ads may still show up if you turn off tracking, but they may not be as relevant, and the data used to figure out who you are may be collected from many users.
Go to your device's settings, find the Novibet app, and change the settings for Location and Notifications as needed. Choose approximate location if your OS lets you. This will lower sensitivity while still keeping basic location compliance checks. Cross-site tracking can be stopped by changing the settings in your mobile browser to block or clear cookies or to limit third-party cookies.
Ad tracking controls: You can stop ads from following you or reset your advertising identifier at the OS level, which can cut down on targeted ads. Notifications and prompts to be responsible. Novibet may send service messages like login alerts, account activity, and time-sensitive updates if you allow push notifications. Anytime you go to your device's settings, you can turn off notifications. However, to help protect your account, important security messages may still be sent to you by email or in-app messaging.
If you disable some permissions, it might affect things like faster location checks, some personalization, or signals that help stop fraud. But limiting permissions shouldn't stop normal account use, deposits, or withdrawals. For example, you can still deposit C$100 and withdraw C$500 as long as the necessary account and security checks are done.
Layered security measures are used by Novibet to protect personal information and account activity on all of its websites, apps, and supporting systems. These include encryption, access control, and breach handling. Throughout the lifecycle of information, these controls are meant to lower the chance that it will be accessed, changed, lost, or used inappropriately without permission. Internal procedures, monitoring, and staff responsibilities are used along with technical safeguards to make security a continuous process. Novibet focuses on practical safety measures that significantly lower risk for players. No online service can promise 100% safety.
When you log in, send verification documents, or make transactions, data in transit is protected by encrypted connections that make it harder for someone to read. Usually, this means keeping private information like account information and messages about payments safe while they're being sent between your device and Novibet systems. When it makes sense, encryption or other similar cryptographic controls can also be used to protect data that is not being used. This is especially important for sensitive records and information related to authentication. Protections are put in place to keep encryption keys and related secrets safe. Only certain people are allowed to see them and use them. Use a unique password, don't share devices, and log out when you're done using a public or shared computer to make yourself safer. If you think someone knows your password, change it right away and contact support. Note: Requests to withdraw 100 C$ or more may be met with extra security checks, like enhanced verification or a manual review, to make sure that you are not cashing out without permission.
Personal information can only be seen by authorized staff and service providers who need it to do certain tasks, like processing payments, making sure policies are followed, stopping fraud, or helping customers. Permissions based on roles to limit access to private records that isn't needed. For internal tools that need it, multi-step authentication and safe credential management. Logging and monitoring are used to find strange patterns of access and look into incidents. Separating environments and making changes to systems under strict supervision can lower the risk of operations.
Controls for Data Storage and Retention make sure that personal data is only kept for as long as it is needed for business purposes and to meet legal requirements, such as for regulatory compliance and handling disputes. Contractual and technical safeguards are used to protect the privacy and integrity of data stored on secure servers or with third-party providers that have been checked out. Novibet tries to store as little data as possible, cut down on who can see stored records, and use safe deletion or anonymization methods when data needs to be thrown away.
Procedures for finding, containing, investigating, and fixing possible security events are part of Breach Handling and Incident Response. Novibet looks at the size and risk of a personal data breach, takes steps to stop it from happening again, and records the event as needed. To stop or limit unauthorized access, quick containment actions must be taken. What happened, what data might have been affected, and who might have been affected should be looked into. Fixes like patches, resetting credentials, removing access, or adding more controls. Legally required and when there is a material risk, notifications should be sent to the right authorities and users who are affected. If you see strange activity like unknown attempts to log in or changes to your account that don't make sense, you should contact support right away. Don't confirm any codes or share personal information with people who aren't working with Novibet directly.
Novibet Online Casino's Privacy Policy tells you how we collect, use, store, share, and safeguard your personal information when you visit or use our website, mobile apps, and other services that are related. If you make an account, use our services, or interact with Novibet in any other way, you agree that your personal information will be handled in the ways set out in this Privacy Policy, as long as they don't break any laws or rules.
Lawfulness, fairness, and transparency are the three main privacy principles. We only process personal data when the law allows us to, and we know what we're doing. Limitation on the purpose: We only collect personal information for clear, legal reasons. Minimizing data: We only gather the information we need to do what we've said we'll do. Correctness: We do what we can to make sure that personal information we collect is correct and up to date. Limits on storage: We only keep personal information for as long as it's needed for tax, legal, and business reasons. Truthfulness and privacy: To keep personal information safe, we use security measures.
Controller of the Data and Point of Contact: Novibet (or the licensed operating entity in question) is in charge of the processing described in this Privacy Policy. Users can contact us through our official support channels with privacy requests, such as data subject requests.
We get personal information from you directly when you register, complete verification, make purchases, contact support, or take part in promotions. Through cookies, log files, and other similar technologies when you use our services. And from outside sources, like companies that check people's identities, companies that handle payments, databases that stop fraud, and government or law enforcement agencies, when allowed or needed.
| Purpose | Examples | Legal Basis |
|---|---|---|
| Account creation and service delivery | Registering your account, enabling gameplay, processing withdrawals | Performance of a contract |
| Verification, AML, and compliance | KYC checks, age verification, sanctions screening, ongoing monitoring | Legal obligation |
| Fraud prevention and security | Risk scoring, device analysis, account protection | Legitimate interests; legal obligation where applicable |
| Customer support and quality assurance | Handling inquiries, dispute resolution, call/chat reviews | Legitimate interests; performance of a contract | Marketing and personalization | Promotional emails/SMS, tailored offers, bonus eligibility | Consent (where required); legitimate interests (where permitted) | Responsible gaming | Affordability indicators, limits, self-exclusion, intervention measures | Legal obligation; legitimate interests | Analytics and service improvement | Product analytics, feature testing, troubleshooting | Legitimate interests |
We use cookies and similar technologies to operate the site, remember preferences, enhance security, and measure performance. In your browser's settings, you can control cookies. Turning off some cookies might make your browser less useful.
We may share personal data with:
When we send your personal information to a location outside of your country or region, we make sure it is safe by using protections like contractual agreements and security measures that are in line with data protection laws in that area.
We keep personal information for as long as it takes to provide services and meet legal and regulatory requirements, such as those related to gaming, taxes, and anti-money laundering (AML). If needed, retention periods can go beyond the end of an account's life. After that, data is securely deleted or made anonymous.
To keep personal information safe, we use technical and organizational measures like access controls, monitoring, and procedures for what to do in the event of an incident. You are responsible for keeping your credentials secret; no way of sending or storing them is completely safe.
Depending on where you live, you may be able to openly see and get a copy of your personal information. Fix data that is wrong or missing. At times, you may need to delete data. Limit or refuse to process certain things. When it's possible, data portability for the data you gave. If processing is based on consent, you can withdraw it at any time. Send a complaint to a data protection authority that can handle it.
You can stop receiving marketing emails at any time by going to your account settings and clicking on the "unsubscribe" link or calling customer service. It is still possible to send service-related messages, like security or transactional notices, when needed. No children or people under the legal age of 21 are allowed to use our services. We do things to keep people underage from accessing, and if necessary, we may ask for more proof.
We may make changes to this Privacy Policy to reflect new services, practices, or legal requirements. When necessary, updates will be made to our platform with the new effective date.
All the information we get and use is just what we need to fund your account, pay out your winnings, and follow anti-fraud and anti-money laundering rules. This can have your name, date of birth, address, payment information, and a history of all the transactions you've made. Only trusted payment processors and banking partners are able to access payment data and send it over encrypted connections.
In your profile, you can see and change important account information. If you want to change something that could affect your payouts, like your name or address, we may ask for proof before approving the change.
To keep your account safe and follow the law, we may ask for proof of who you are (like a passport or ID card), where you live (like a utility bill or bank statement), and how you pay (like a picture of your card with the number hidden, or proof that you own your e-wallet). You can only upload and access documents safely, and they are only used for verification, preventing fraud, and making sure they are in line with regulations.
There is no way for us to sell or market your documents. If the name, date of birth, Canadian, or address don't match, withdrawals can be held up until the information is verified.
Naturally. If you accept a bonus, we keep track of information about it, like how many times you've wagered, the eligible games, the highest bets you can make, your session activity, and the status of your bonus conversion. That way, the bonus terms can be used correctly, and people won't be able to abuse them. We may change bonus winnings or cancel the bonus if we find that the rules have been broken. For example, if you exceed the maximum bet or play games that aren't allowed, we may cancel the bonus.
Before you play and before you ask for a withdrawal of C$, you can check your account to see what the bonus terms are and what your current status is.
Absolutely. In your account settings, you can set limits on things like how much you can deposit, how much you can lose, how many times you can bet, and how often you can play at once. We use this information to make sure that the rules are followed automatically in all of your games. Your account limits apply to both desktop and mobile devices because they are linked to your account. We may give you more time to change your mind and do more checks to make sure the request you made is really yours if you ask us to raise certain limits.
How available something is depends on the rules in Canada. If you are in a place where registration or access is limited, we may not let you sign up, play, make deposits, or withdraw money. We may also ask for location and identity checks to make sure you are eligible. For security on both mobile and desktop, we use encrypted connections, keep an eye on logins and transactions for strange behavior, and may require extra verification for high-risk actions like changing the details of a withdrawal or asking for a big payout. Use a unique password, don't use shared devices, and contact support right away if you see someone logging in or making a purchase that you didn't authorize.
We only get the information we need to open and manage your account, process C$, stop fraud, and follow the law and license requirements. Payment information is sent through encrypted, safe channels, and 3D Secure or similar bank checks are used when they are available. For withdrawals and Know Your Customer (KYC), we may ask for ID, proof of address, and proof of ownership of the payment method. Documents are kept safely, access is limited, and they are kept for as long as the law says they should be. You can change your contact information in Account Settings. You can also contact our support team to get a copy of your information or have it changed.
Legal requirements, like AML and accounting rules, may mean that some records may still be kept after you close your account.
We only give information to trusted partners who help us run the service. These include payment processors, partners needed for responsible gaming and compliance, identity and fraud checks, and analytics that keep the site stable. Checks for bonus eligibility and wagering requirements are done using account and transaction data (like past deposits, device signals, and game patterns) to stop bonus abuse and make sure the terms are followed.
You can change your deposit, loss, and session limits at any time in your account. These limits are based on your account information and are used to enforce responsible gaming rules. Mobile access has the same account controls as desktop access. To protect your account, security features like login alerts, device verification, and password resets may use email or SMS data.
Legality depends on where you are and the rules in Canada. You must be in an approved area and be of the right age. We may deny you access or ask for more checks if your location, nationality, or payment method is restricted by law.
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